Alias
An alternate name given to a mailbox.

Auto-Reply
An email message that is to be sent out automatically in response to any email received.

BCC (Blind Carbon Copy or Blind Courtesy Copy)
Recipient(s) in this list on an email are not displayed and are not visible to the direct or carbon-copied recipient(s) of an email.

Blacklists
See Blocked Senders List

Blocked Senders List
Allows users to designate a domain or IP address and email addresses from which no mail will be accepted.

Browser (also Web Browser)
This is a software application that allows you to view (or “browse) and interact with web sites on the internet. Some of the most common web-browsing software applications are Microsoft Internet Explorer, Netscape Navigator, Mozilla Firefox, Opera and Safari.

Browser Compatibility
The term “browser compatibility” refers to the fact that web-browsing applications from different companies sometimes display the same web pages with different formatting. This is to say that they interpret the code behind a web page (code which consists of HTML tags) differently. Often these differences are minimal, but unfortunately these interpretational differences can sometimes also mean that you simply cannot view some parts of a website that has used particular HTML code tags because your web browser does not know how to display those parts.

CC (Carbon Copy or Courtesy Copy)
Recipient(s) in this field of an email’s address list are not the direct recipients of the email. CC Recipients of an email are generally not required to take action on it, and their inclusion is usually for informational purposes only.

Catch Rate
The percentage of spam mail caught by a spam solution. It measures the efficiency of the solution at identifying and stopping spam.

Content filtering
Scans plain text for key phrases and the percent of HTML, images and other indications that the message is spam.

CSV (Comma Separated Values)
This is a comma-delimited text file.

False Negative
A false negative is an email that is spam, but which was not recognized by an anti-spam solution and was released to your inbox as legitimate email.

False Positive
A false positive is a legitimate email, but which was recognized by an email filtering solution (usually an anti-spam filter) incorrectly as illegitimate email and withheld from your inbox.

ISP (Internet Service Provider)
A company that provides a connection to the Internet.

Quarantine
To isolate files suspected of containing a threat such as a virus, so that it can not be opened.

Server
A computer that runs administrative software (for the purposes of this user guide, a server is a computer on the internet that runs an email exchange program).

Spam
Unsolicited, unwanted, bulk, commercial e-mail.

Trusted Sender List
Lets users designate a source or IP address from which all mail will be accepted, even if individual messages earn high spam ratings.

URL (Universal or Uniform Resource Locator)
This is an internet address used by web browsers for a specific computer or a document (resource).

Whitelists
See Trusted Sender List

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