Managing Your Quarantined Mail
The Quarantine feature filters incoming email to determine whether they are spam, or contain forbidden attachments or viruses.
The Quarantine View shows you the name of the sender, the subject of the messages and their attachments. You can also open an email in Quarantine and view its contents; however, you cannot view attachments in Quarantine. Messages in Quarantine can be released to your inbox or deleted and purged from the system.
Quarantine Categories
There are 8 categories of mail that can be filtered into Quarantine:
The other categories of email sent to Quarantine are Virus or Forbidden Attachment. A forbidden attachment is a type of file that your system administrator identifies as being a possible threat.
False Positives
A False Positive is a message that is identified incorrectly as one of the filtered categories. False positive messages can be released to your Inbox and you can add the email address or domain to your Trusted List so that messages from this source in future will not be Quarantined (unless the system detects a virus).
Releasing Email from Quarantine
- Select the messages you want to release
- Select either:
- Release Message to just release the message to your inbox
OR
- Release and report message as legitimate mail to release the message to your inbox as well as sending a copy of it to Vircom’s Spam-busting team for pattern analysis.
Deleting and Purging Quarantined Email
You can delete, restore, and purge quarantined email by the same procedures used in other folders. Refer to instructions in Chapter 2: Email.
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